Cancellation policy

At Antidress, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains the conditions under which an order can be canceled and the steps to follow.

Order Cancellation

  • Orders can be canceled before they are processed for shipping.

  • Once an order has been processed or shipped, it cannot be canceled. In this case, you may initiate a return after receiving the order in accordance with our Return & Refund Policy.

  • The order cut-off time for same-day cancellation is 5:00 pm EST on business days (Monday – Friday). Orders placed after this time will be processed the next business day.

How to Cancel an Order

To cancel an order:

  1. Contact our customer service team as soon as possible by phone or email.

  2. Provide your order number and the reason for cancellation.

  3. If your order qualifies for cancellation, you will receive a confirmation from our team.

Refunds for Canceled Orders

  • If a canceled order has already been charged, the refund will be processed to the original payment method.

  • Refunds are typically completed within 7 business days after cancellation confirmation.

Orders That Cannot Be Canceled

  • Orders that have already been shipped.

  • Customized or personalized items that are made to order.

For these cases, please follow our Return & Refund Policy to return the product once it arrives.

Contact Us

If you have any questions about canceling your order, please contact our customer service team:

Antidress
Address: 2216 Commerce St, Dallas, TX 75201, USA
Phone: +1 214-827-1120
Email: support@antidress.shop
Business Hours: Monday - Friday, 09:00 am - 05:00 pm